When a customer messages your WhatsApp number about an order, Repli’s WhatsApp CRM AI assistant looks it up in your connected Shopify store and replies with its real status — or passes the chat to a person.
The agent searches your store by the order number, email or phone number the customer gives and replies with what Shopify returns.
The agent answers in a normal conversation. Each AI reply uses AI credit; Growth includes none, Pro+ and Commerce include ₹499 each month.
Chats move to an online agent in the support inbox, with the full conversation so far.
The Repli Shopify app requests read scopes only. Access tokens are stored encrypted and removed if you uninstall.
A customer writes “Has order 1042 shipped?”. The agent finds order #1042 in Shopify, replies that it was fulfilled and shares the tracking details Shopify holds. The customer then asks to change the address — the agent hands the chat to a person.
Cut repetitive status questions without hiring for every shift.
Order questions are answered while your team handles the exceptions.
Order number, status, items, amount, customer name and fulfilment or tracking details stored in Shopify. It does not see payment card details.
Repli matches the order details the customer provides; it does not run a separate identity check, so tell your agent in its instructions what it may share. Tracking information is only as current as what Shopify holds. Repli is a third-party integration and is not endorsed by Shopify.
No. Order tracking answers customers who message you. Order notifications are messages Repli sends when a Shopify order event happens.
Growth (₹999/month) or higher for the WhatsApp CRM AI assistant, plus AI credit for its replies. Pro+ and Commerce include ₹499 of AI credit each month.
No. The Shopify connection is read-only.
The agent says so and can hand the chat to a person on your team.
Replies inside 24 hours of the customer’s message are free under Meta’s rules; messages outside that window need an approved template and may be charged by Meta.
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