What is Instagram comment-to-DM automation?

A configured rule attempts a private reply after an eligible comment matches your selected post and keyword or wildcard. An optional public reply is a separate send.

Which plan is for this workflow?

Creator is US$3/month · ₹249/month in India for Comment-to-DM on one included Instagram account. Free permits one active automation across all channels. Pro adds broader Instagram tools; compare plan access on pricing.

Does Creator include completed lead capture?

No. Comment matching and private replies are not a completed questionnaire. Lead collection requires Pro or another eligible plan; Creator does not include follow-ups or appointment tools.

Can I use a wildcard?

Yes, the supported comment wildcard * matches comment text on the chosen post. It does not validate giveaway entries, select winners or remove Meta sending restrictions.

Does a comment open the 24-hour DM window?

Not by itself. The initial comment private reply has separate Meta rules. The person must reply before an ongoing eligible DM conversation can continue.

Are all matching comments guaranteed a DM?

No. Missing permissions, a deleted comment, recipient restrictions, API limits or delivery errors can prevent a send. Test from another account and review the message log.

What can I send for a booking enquiry?

Send your existing booking link and supplied details. This comment-to-DM workflow does not itself check an external calendar or confirm the booking.

Instagram Comment-to-DM Automation

Send the resource or product link a commenter requested. Select a post or Reel, configure a keyword or supported comment wildcard, and write the private reply. Creator is built for this workflow; ongoing lead questions need separate plan access.

Selected-post matching

Keep each post’s keyword and response relevant to its offer. Use separate rules when destinations differ.

Configured keyword or wildcard

Match the keyword you chose or the supported comment wildcard. Matching does not guarantee successful API delivery.

Your supplied link

Send a guide, product page, approved offer or existing booking link. A link send does not establish a sale or confirmed booking.

Optional public reply

Acknowledge the comment separately from the private DM. Review both send results when troubleshooting.

Lead questions on an eligible plan

A commenter is not automatically a completed lead. Configure lead collection on Pro or an eligible higher plan and review saved answers.

Message results

Review logs and basic analytics for accepted or failed sends rather than assuming that every matching comment received a DM.

Setup and delivery checks

Select the post and keyword: Choose the post or Reel and add LINK, PRICE or GUIDE. The supported comment wildcard * matches comment text regardless of wording; it does not bypass recipient eligibility.
Write the entry response: Add your actual resource, product or booking link. Configure an optional public acknowledgement; a public reply is not proof that the DM arrived.
Test the private reply: Enable the rule and comment from another account. Check the delivery result. Continue a comment-started conversation only after the person replies and while it remains eligible.

Keyword setup · AI chatbot · DM software · Free comment test · Pricing