Every conversation on your WhatsApp Business number in one place, with its own login for each agent, the full history on screen, and an AI agent that handles the routine questions before a person is needed.
All conversations for the number in one list, live-updating as messages arrive.
Each agent signs in with their own ID, so you can see who replied to whom.
Answers from your own product and policy information, with a handover to a person when the question needs one.
With Shopify or WooCommerce connected, the agent can pull the real order behind the number mid-conversation.
Canned responses, product images, PDFs and price lists inserted in a couple of clicks.
Open conversations, average response time, resolved today, message volume and top agents.
Two or three people covering one number without passing a phone around.
Order questions answered from live store data, escalations handled by a person.
Booking questions handled in the inbox with the history of every previous visit.
Manage conversations for more than one client number from one workspace.
Yes. The number is connected once and every agent works from the shared inbox with their own login.
No. They work in Repli in the browser; the number stays connected to the WhatsApp Business Platform.
Only where you enable it. It answers what it can from your own information and hands the rest to a person.
Yes. Replies are attributed to the agent account that sent them, and analytics show volume per agent.
Yes. Conversations belong to the workspace, not to an individual agent.
Repli has a free plan to start. Pro is ₹499/mo and Pro+ is ₹1,499/mo; Business plans are priced on request. WhatsApp charges its own conversation fees, billed by Meta to your WhatsApp Business account.
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