Give your team one inbox for your WhatsApp Business number. Each agent signs in with their own login, sees the chats assigned to them, and hands the conversation back to the AI when it is done.
Every conversation on the connected number in one list, with a status filter (open, needs attention, follow-up, pending, waiting on customer, resolved, spam).
The owner invites teammates by email. Each agent gets their own login ID instead of sharing the owner’s account or a phone.
Agents mark themselves online or offline. While online, the next waiting customer is assigned to them automatically.
In agent view, an agent works only the chats assigned to them; the owner sees the whole inbox.
An optional AI support agent answers first. A person can take over a chat, and resolving it hands the thread back to the AI. AI replies need AI credit.
Saved replies with shortcuts, plus product images and PDFs your team can send from the chat.
Create ranked levels (for example Level 1 and Level 2) and place each agent on one.
Dashboard counts such as human takeovers, so you can see how often a person stepped in.
A customer messages your number. The AI answers if it can. If not, the chat waits in the queue and is assigned to an online agent, who replies from their own login and clicks Resolved when done — the thread returns to the AI and the agent gets the next chat.
Two or three people covering one number without passing a phone around or logging in as the owner.
Agents send saved replies, product images or price-list PDFs from the inbox instead of typing the same answer again.
Front-desk staff take turns being online, so enquiries reach whoever is available.
A WhatsApp shared inbox is one place where several people answer messages sent to the same WhatsApp Business number. Instead of one phone that only its holder can use, the team works from separate logins in the browser.
In Repli, the shared inbox is part of the Customer Support Agent, which is included from the Growth plan at ₹999 a month.
When a business number lives on one phone, replies depend on whoever is holding it. Chats get missed when that person is busy, two people answer the same customer, or nobody knows who is handling what.
A team inbox splits the work: chats are assigned to agents who are online, each agent sees their own chats, and resolved chats leave the queue.
Repli does not offer manual drag-and-drop assignment, internal notes between agents, or response-time reports in the inbox today — do not plan around those.
Growth includes one WhatsApp number; Pro+ and Commerce include two. Agent seats are billed per agent on top of the plan. AI replies use AI credit, which Growth does not include; Pro+ and Commerce include ₹499 of AI credit each month. Meta’s 24-hour messaging window still applies, and WhatsApp conversation charges are billed by Meta.
Teams of two or more people sharing one WhatsApp number for enquiries or support: shops, clinics, coaching centres, agencies and service businesses. If one person handles every chat comfortably, the regular WhatsApp Business app may be enough.
One person’s WhatsApp inbox lives on a single phone. A shared inbox lets several agents answer the same business number from their own logins, with chats assigned to whoever is online.
Agent invites with separate logins, online/offline status with automatic assignment of waiting chats, an agent view of assigned chats, status labels, one-click resolve, AI-to-human handover, agent levels, quick replies and a shared file library.
Growth at ₹999 a month, which also includes WhatsApp CRM. Pro+ and Commerce include it too. Agent seats are billed per agent.
A Growth plan or higher, a WhatsApp Business number connected through Meta’s official Cloud API, and email addresses for the agents you want to invite.
No. Agents reply from Repli in the browser; the number stays connected to the WhatsApp Business Platform.
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