Give authorized agents separate logins for your business’s WhatsApp conversations. The owner manages the workspace; agents work through their portal with the available queue and escalation controls.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
Team invites require an eligible plan and sufficient purchased seat capacity. Growth and Pro+ do not include agent seats for new buyers; legacy bundled allowances can differ. This is not unlimited team access at the subscription price.
Agents handle assigned conversations with online status, priorities and the available upward transfer controls. Owner access and CRM teammate access are different from an agent’s assigned conversation list; do not assume a separate isolated CRM for each salesperson.
The shared inbox does not authorize unsolicited messages. Ordinary replies still need an eligible service window; later sends need the supported approved-template path and consent. AI takeover and handback require a configured enabled agent and available credit.
Confirm the owner workspace and eligible plan.
Purchase capacity and invite agents using their own logins.
Test assigned conversation access, presence and supported escalation before expanding shifts.
No agent seats are included for new Growth or Pro+ buyers. Purchase the required capacity before inviting teammates; legacy allowances can differ.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
No. Meta/provider messaging charges, AI usage and team seats are separate from the software subscription. Check current account terms and invoices.
No. Meta controls template approval, account restrictions and delivery. Check consent, current policy and actual send results.
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.