Send Shopify WhatsApp order notifications automatically — order confirmation, shipping updates, out for delivery, delivered and refund messages on approved WhatsApp templates.
Install Repli on your store and approve the read-only access Shopify asks for. Repli reads orders, fulfilments and customer contact details; it cannot edit your products, orders or payouts.
Link your WhatsApp Business account and submit the order message templates for Meta approval. Repli only sends on templates WhatsApp has approved for your number.
Turn on the updates you want — order confirmation, shipping, out for delivery, delivered, refunds — run a test send to your own number, then switch it live.
A Shopify WhatsApp order confirmation goes out as soon as the order is created or marked paid, with the order number and items.
Shopify WhatsApp shipping updates are sent when a fulfilment is created, including the carrier and tracking link from Shopify.
Sent on the carrier out-for-delivery update, so the customer knows to be available.
Shopify delivery notifications on WhatsApp confirm the parcel arrived and can invite a review or reorder.
Sent when a refund is processed or a return moves forward, so buyers stop chasing your inbox for status.
Optional updates for cancelled orders and delayed shipments, so bad news reaches the buyer before a complaint does.
Connect your Shopify store to Repli with read-only access, connect your WhatsApp Business account, get your order message templates approved by Meta, and turn on the order events you want. From then on Repli sends the update automatically when Shopify reports the event.
Yes. WhatsApp requires an opt-in before you message a customer. Repli only sends to customers who have accepted marketing or transactional contact on your store or given consent elsewhere, and every message carries a way to stop future updates.
Outside an open customer conversation, WhatsApp only delivers business-initiated messages on templates Meta has approved. Repli checks that the template for an event is approved before sending, and skips the send with a logged reason if it is not.
What does WhatsApp order tracking for Shopify look like for the buyer?
The buyer gets the shipping message with the carrier and tracking link Shopify has on the fulfilment. They can also reply and ask where their order is; Repli answers with the current status after verifying the order belongs to them.
Yes. Any conversation can be handed to a person in the shared inbox, and the AI stops replying on that thread until you hand it back.
Repli requests read-only scopes covering orders, fulfilments, products, customers and related commerce records so it can build the message. It does not request write access, payment card data or staff account access, and access tokens are stored encrypted on the server.
Yes. WhatsApp automation for Shopify India is the common case for Repli — pricing is shown in rupees, and the same setup works for stores selling internationally.
We do not promise numbers. What Repli guarantees is the mechanics: the update is sent when Shopify reports the event, on an approved template, to customers who opted in, with every attempt logged.
Connect Shopify with read-only access, connect WhatsApp with approved templates, and switch on the order events you want to send.
Phone showing a WhatsApp shipping update with a tracking map, next to a parcel and a storefront
No developer work. Connect the two accounts, approve your templates, choose the events.
Each event has its own template and its own on/off switch, so you send only the updates that make sense for your store.
WhatsApp is a permission-based channel. Repli enforces the rules instead of leaving them to you.
Repli mirrors the order data it needs to write an accurate message — and requests no permission to change anything in your store.
“Where is my order?” answered after the customer is verified
Most post-purchase messages are one question. The AI agent answers it from your live Shopify data, and steps aside when a person is needed.
A factual comparison of how the channels work. We do not publish open-rate or conversion claims.
One add-on unlocks the whole Shopify Store workspace in Repli.
Your buyers already live in WhatsApp. Repli sends the order confirmation, the shipping update with the tracking link, the out-for-delivery ping and the delivery confirmation there automatically — so nobody has to message you asking where their order is.
Business-initiated WhatsApp messages must use a template Meta approved for your number. If the template for an event is missing or rejected, Repli skips the send and records the reason in the delivery log rather than failing silently.
Updates go to customers who accepted contact from your store. Anyone can opt out, and an opted-out customer is excluded from future sends automatically.
Send a test message to your own number, keep notifications paused while you review the wording, then switch on the events one at a time.
The agent matches the WhatsApp number to the order in your store before sharing any status. It answers with the order stage and tracking link — it never reveals another customer's order.
Refunds, damaged parcels and anything unusual go to your team in the shared inbox. The agent pauses on that conversation until you hand it back.
Comparison of WhatsApp, email and SMS for Shopify order notifications
Meta bills WhatsApp conversations separately through your WhatsApp Business account. The rate depends on your country and the conversation category, so that cost is not included in the add-on. Nothing is charged automatically — the add-on activates only after you confirm.