Lead nurturing email automation for leads that started in chat

Most leads are not ready on the day they message you. When the DM conversation ends, a consented email sequence keeps answering their questions from your own verified domain.

What you get

• Email addresses captured inside DM lead collection flows
• No 24-hour messaging window on email
• Tags carrying what the questionnaire already learned
• Condition steps branching the nurture per objection
• Delays paced per contact over weeks
• Consent recorded before the first email

How to set up lead nurturing email automation for leads that started in chat with Repli

1. Create a free Repli account — no card, 15 credits to start and 5 more added every day.
2. Connect the channel this runs on (Instagram, WhatsApp Business or Telegram) with the official Meta or Telegram login.
3. Configure it: email addresses captured inside dm lead collection flows, and no 24-hour messaging window on email.
4. Test it from the built-in console, switch it live, then track results in analytics.

Is it compliant?

Lead nurturing email automation for leads that started in chat runs entirely on official APIs — the Meta Graph API for Instagram, the WhatsApp Business Platform for WhatsApp and the Telegram Bot API. Repli never automates a personal account, never scrapes and never uses an unofficial client, so your number and your account stay safe. Rate limits, messaging windows and template rules are enforced by Repli before a message is ever sent.

What it costs

You can use lead nurturing email automation for leads that started in chat on the free plan: 15 credits to start, 5 new credits every day and a daily cap of 20. Pro is ₹499/month, Pro+ is ₹999/month for the AI features, and Pro Business starts at ₹2,999/month for teams that need the WhatsApp support agent builder and multiple seats.

Frequently asked questions

How does a chat lead become an email contact?

Your lead collection automation asks for the address in the DM conversation, and the contact is available to email automations in the same workspace.

Do I need separate consent for email?

Yes. Ask clearly for permission to email, keep a record, and honour unsubscribes, which are suppressed workspace-wide.

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