A reply to your Story and a mention in someone else’s Story are different incoming events. Configure a relevant response for each, and test what Meta actually delivers for your authorized professional account.
Required account permissions, recipient eligibility and Meta limits still apply. A matching event or public reply is not proof of a delivered DM.
For keyword messages that begin as ordinary inbox conversations rather than Story interactions, use the Instagram DM automation guideinstead.
An incoming reply to your own Story can carry GUIDE or another configured keyword. A view or like alone is not this event.
A received mention can lack useful text. Test the distinct mention/catch-all path instead of requiring a word that never arrived.
Use a maintained link for a fixed request. AI replies require eligible access and available credit and need review.
Lead questions require eligible plan access and a qualifying conversation. A mention does not grant content rights or consent to unrelated promotions.
A shop posts a new product and invites viewers to reply SIZE or PRICE. Each response receives the matching information privately, without crowding the Story itself.
A creator asks followers to reply GUIDE. Repli sends the resource button, then can ask one or two useful lead questions in the same conversation.
A customer tags the business in an unboxing Story. A mention rule sends a genuine thank-you and gives the team a clean starting point for a conversation.
A salon or coach uses BOOK as the Story call to action. The first response confirms the request and directs the person to the next booking step.
Publish a controlled Story and reply from another account with the chosen keyword. Then tag the connected account in a separate Story and inspect the delivered event. A successful reply test does not establish mention delivery.
Check the selected connected account, rule type, received text and delivery result. A missing event cannot be recovered by writing a more forceful response or assuming every Story interaction is supported.
Send a relevant acknowledgment if the received event is eligible. Obtain permission separately before reusing someone’s content; Repli does not transfer content rights or automatically repost the Story.
This page does not schedule Stories, auto-view Stories or message viewers. Ongoing ordinary automated replies must remain within an eligible conversation and current messaging rules.
No. This workflow uses received reply or mention events, not a viewer list, like or follow.
Mention events can lack useful text. Test the separate mention/catch-all path rather than assuming an incoming word exists.
No. Ask for any required content permission separately.
No. An initial private reply to a comment is separate from the ordinary messaging window. The person must reply before an ongoing sequence can continue, and ordinary automated messages must remain within the eligible 24-hour window.
Available local takeover controls pause Repli’s automated replies. A person responds from Instagram; this is not automatic team assignment or transfer to Business Suite for Instagram Login.
Pricing · All features · How it works · Blog