Let your AI agent call your own endpoints for real answers — order status, booking slots, account balance — and let your systems start WhatsApp conversations by calling Repli.
Describe an endpoint, its parameters and when to use it; the agent calls it during the chat and answers with the response.
The agent uses your data for the answer instead of guessing, and says so when it cannot find a record.
Your systems can call Repli to start a conversation on an event you control.
Tools are scoped to your workspace and their calls are recorded for review.
Answer “where is my order” from your own database.
Check availability and confirm a slot in chat.
Look up a balance, plan or ticket after verifying the customer.
A described endpoint the AI agent may call mid-conversation, with the inputs it must gather first, so the reply uses live data from your system.
You need an endpoint that returns the data. Configuring the tool inside Repli is a form, not code.
Yes, through an inbound webhook trigger, subject to WhatsApp’s template and messaging-window rules.
The failure is logged and the agent responds without inventing an answer; the chat can be handed to a person.
Yes, messaging runs on the WhatsApp Cloud API.
Yes. Any conversation can be taken over in the shared inbox and the AI stops replying on that thread.
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