The AI answers "where is my food?" with the real order stage — kitchen, picked up, out for delivery — and the rider ETA.
Add an item, change the address or cancel before dispatch. The agent applies your kitchen rules automatically.
Complaints never sit with a bot. Photos and order details go straight to a human agent who can refund or resend immediately.
Your support dashboard lights up with the order ID, items, rider status and the entire chat already loaded.
8 PM spikes and festival weekends are absorbed automatically — thousands of parallel chats while staff handle only the exceptions.
Link your restaurant or cloud-kitchen WhatsApp Business number to Repli. No developer, no app for customers.
Upload the menu and connect your POS or delivery backend via webhooks so the AI quotes real prices and live order status.
Create logins for your team. Complaints and refunds land in the shared inbox with the order context attached.
The AI shares the menu, takes the order and sends a secure payment link inside WhatsApp.
Kitchen confirmed, packed, rider assigned — every status update is pushed to the customer automatically.
Sentiment and intent detection flags the complaint instantly instead of looping the customer through a bot.
The chat, order ID, items and rider timeline open together, so your agent refunds or resends in one message.
It is a WhatsApp AI agent that lets customers browse your menu, place and pay for an order, and track delivery in chat — while automatically handing complaints like wrong or cold items to a human support agent with the full order context.
Yes. The agent shares your menu, confirms items and quantities, applies your offers and sends a secure payment link. The order is confirmed in the same conversation the moment payment clears.
Repli connects to your POS or delivery backend, so when a customer asks about their order the AI replies with the live stage — being prepared, picked up, out for delivery — plus the rider ETA.
Complaints are escalated straight to a person. The AI collects the order details and photos, then a human agent opens the same WhatsApp thread with everything visible and can issue a refund, credit or replacement.
It can. Conversations run in parallel on the official WhatsApp Business API, so peak-hour spikes are handled automatically while your staff focus on the handful of real issues.
The Repli Business (contact us) includes the WhatsApp AI agent plus the human support dashboard with multiple agent logins — no per-seat pricing surprises.
Most restaurants are live the same day. Connect WhatsApp, add your menu, invite your staff — no code required.
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Your agent opens the same WhatsApp thread with order ID, items, rider status and the full conversation already loaded.
Customers see today's menu, combos and out-of-stock items in chat, pick their dishes and get a payment link without installing anything.
Yes. You can run separate menus and support teams per outlet, and route each conversation to the right kitchen's agent queue in the shared dashboard.
The AI carries the whole order journey. The instant something goes wrong, your support dashboard lights up with everything the agent needs.
When the agent marks it resolved, the thread resets and the AI handles the customer's next order from scratch.
Everything routine at the counter — so your team only touches the orders that actually went wrong.
Automate menu browsing and delivery tracking. Handoff to a human instantly for wrong item reports or live delivery issues.
Stop typing ‘out for delivery’ a hundred times a night.
Let AI take orders and track every delivery. Your staff step in only for wrong items and late riders — with the order already in front of them.