"Where is my order?" is the single biggest ticket driver in retail. The AI fetches live shipping status from your store and answers it in seconds, at any hour.
Connect Shopify, WooCommerce or Shiprocket and the agent replies with the real AWB, courier name and expected delivery date — not a canned message.
The AI checks your return window and starts the request. Damaged items and disputed refunds route to a human agent with photos and order details attached.
When a shopper is upset, a human agent opens the exact same WhatsApp thread with the order, transcript and detected intent already loaded.
Festive spikes and flash sales are absorbed automatically — thousands of parallel conversations while your team handles only the exceptions.
Link your WhatsApp Business number to Repli. No developer and no server to maintain.
Plug in Shopify, WooCommerce or Shiprocket so the AI reads real order, shipping and refund status.
Create logins for your agents. Refunds and complaints land in the shared dashboard with the full chat history.
It is a WhatsApp AI agent that helps customers browse products, place orders, track shipments and request returns in chat — and automatically transfers the conversation to a human support agent when the issue needs a person, such as a damaged item or a disputed refund.
Repli connects to your store and courier APIs. When a customer asks about an order, the AI looks up the live status by order number or phone number and replies with the current shipping stage, courier and expected delivery date.
Shopify, WooCommerce and Shiprocket connect directly, and any other platform can be integrated through webhooks and store APIs so the agent always reads live data instead of static text.
The AI checks your return window and collects the details and photos. Anything outside policy, or any dispute, is escalated to a live agent who opens the same WhatsApp thread with the order context already visible.
Yes. The agent shares product details and a secure checkout or payment link in the conversation, and confirms the order the moment payment clears — the shopper never leaves chat.
The Repli Business (contact us) includes the WhatsApp AI agent plus the human support dashboard with multiple agent logins — no per-seat pricing surprises.
Yes. Conversations run in parallel on the official WhatsApp Business API, so a sudden spike in order queries is handled automatically while your team focuses on complaints and escalations.
Most stores are live the same day. Connect WhatsApp, connect your store, invite your agents — no code required.
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The agent matches the order by number or phone and fetches live shipping data from your store and courier.
Anything involving money, damage or a dispute is routed to a human instead of being guessed at by AI.
Your agent opens the same WhatsApp thread with order details, photos and the full conversation already loaded.
When the agent marks it resolved, the thread resets and the AI takes the next conversation from scratch.
Customers browse catalogue items, compare variants and get today's offers in chat, with a checkout link that keeps them inside WhatsApp.
How does a WhatsApp shopping assistant handle order tracking and refunds?
The AI detects the intent behind the message. “Where is my order?” triggers a live lookup in your store; “it arrived broken” triggers an instant handoff to a human agent with the order and transcript already attached.
Everything routine in a retail helpdesk — so your support team only sees the conversations that genuinely need a person.
Crush ‘Where is my order?’ (WISMO) queries automatically. Route refund requests to your live support dashboard.
Let AI clear tracking, returns and product questions around the clock. Your team steps in only for refunds and complaints — with the order and chat already in front of them.