The Customer Support Agent is a Pro+ feature. It is locked on Free, Creator and Pro.
Pro covers one Instagram account and one WhatsApp number. More accounts need a higher plan.
Unlimited refers to message volume on your automations, not to AI usage or extra connected accounts.
Automations keep running whatever a post does. Your Pro price does not change with the number of people who message you.
A comment on your post or Reel triggers a private DM with your link, plus an optional public reply on the thread.
Map keywords and variations to instant responses with buttons, images and links. No flow-chart builder required.
Ask for name, email and phone in sequence, then export the leads or send them onward with a webhook.
Repli runs on the Instagram Business API with approved messaging permissions. No password sharing, no scraping.
A message at 3 AM gets the same reply as one at noon — automation does not keep office hours.
Sign up with email or Google. No card is needed to look around the dashboard.
Use Instagram Business Login and approve the Meta permissions. Repli never asks for your password.
Choose the post or Reel, set the trigger word (for example LINK or PRICE) and write the DM Repli should send.
Switch on unlimited Instagram automation and connect your WhatsApp number. You can cancel from the dashboard at any time.
Try comment-to-DM with a limited credit allowance. Good for testing, not for volume — credits are limited, never unlimited.
Instagram automation only. WhatsApp and the Customer Support Agent are locked, and AI needs a separate Instagram AI-credit recharge.
Unlimited Instagram automation on one Instagram account plus one WhatsApp number. AI replies need an AI-credit recharge.
Message volume on your automations is unlimited. What is limited is scope: one Instagram account and one WhatsApp number on Pro, fair-use protection against spam-like sending, and AI replies that run on a separate credit balance. Meta also applies its own platform limits.
Yes, when it runs on the official Instagram Graph API. Repli is a Meta-approved app using Instagram Business Login and approved messaging permissions, and it respects the 24-hour messaging window. Repli never scrapes and never logs in as you.
Yes. Instagram only allows messaging automation on Business and Creator accounts. Switching a personal account is free and takes about 30 seconds in the Instagram app settings.
Yes. The free plan lets you build and test a comment-to-DM automation with a limited credit allowance so you can see real replies going out before you upgrade.
Yes. Cancel from the billing section of your dashboard. Your automations stay active until the end of the paid month.
Connect Instagram and launch unlimited comment-to-DM automation with Repli.
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The Pro plan turns comments into DMs, answers keyword questions and captures leads on one connected Instagram account — with no cap on how many messages your automations send. It also includes one WhatsApp Business number.
Everything needed to run Instagram DM automation end to end, at one flat monthly price.
— it is quoted per company rather than sold at a fixed price.
Repli is an approved Meta app with Instagram messaging permissions. You connect with Instagram Business Login, never a password, and every message honours Meta's 24-hour messaging window. You can delete your data from the dashboard.