Start with the routine question your team answers most often—not a second sales system. Choose a written reply, a supplied link or an eligible lead questionnaire, and keep exceptions with a person.
Illustrative wording, not customer results. Supported triggers, plan access and message eligibility apply.
Pick a request with a reliable answer: store hours, a size guide, service information or a resource link. If the answer changes by customer or needs approval, send the appropriate next-step link and have a person review it.
This is a decision guide for business workflows. The product page covers the broader Instagram DM software; creator resources and sponsorship inquiries have their own page.
Write a keyword response for the policy, hours or service details your team maintains.
Configure a comment-to-DM reply that matches the actual offer on the selected post or Reel.
On an eligible lead-collection plan, ask useful questions and review completed answers before deciding what to offer.
Pause automated replies for complaints, refunds or exceptions. Repli’s Instagram controls do not assign a shared team queue.
SIZE → your maintained size guide. Stock, refunds and special orders need verified information or staff review.
SERVICES → your approved service menu and inquiry link. Staff handles custom scope and final quotes.
HOURS → your supplied hours and location link, without claiming appointment availability.
Can your team maintain the answer? Does the customer take a supported action? Is the response relevant to this post or incoming question? Can you verify the delivery result? If not, narrow the workflow before expanding.
Creator focuses on Comment-to-DM at US$3/month · ₹249/month in India; Pro adds broader Instagram tools at US$6/month · ₹499/month in India. Lead collection and AI have distinct access and credit requirements. Growth adds WhatsApp Marketing and CRM, not an Instagram shared team inbox.
A saved inquiry is not an approved quote, confirmed reservation or completed sale. Review customer answers and check the responsible booking or checkout system before claiming an outcome.
Keep policy exceptions, sensitive questions and personal recommendations with staff. Official API use does not guarantee response times, successful delivery or freedom from account restrictions.
No. This page helps a small business decide which routine task to automate. The DM software page compares the broader supported workflows and plans.
No. Comment matching and delivery are separate from completed lead answers. Configure eligible lead collection and review the responses yourself.
Use available local takeover controls to pause Repli’s automated replies, then reply from Instagram. This is not shared team assignment or a transfer of Meta thread ownership to another app.
A comment can allow an initial private reply, but does not open unrestricted ongoing messaging. Wait for an inbound reply before continuing and respect the eligible 24-hour conversation window.
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