Use a merchant-configured WooCommerce REST connection to read order details during a WhatsApp inquiry. Proactive order messages require a separate, tested source event and eligible sending path.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
The adapter calls the store’s /wp-json/wc/v3 REST API with its consumer key and secret. Configure read-only permissions in WooCommerce; the application’s read calls do not restrict a key that you granted wider privileges.
The connection test requests a limited order sample. A numeric order ID uses an order read; other supported inputs use search. Returned order fields include status, total, currency, items and billing contact details. This is not complete customer history or verified customer authentication.
The generic receiver recognizes WooCommerce topic headers and compatible order/cart payload shapes. Your store must actually emit those fields and provide a usable phone. A provider name or preset does not install a working bridge.
Its optional shared-secret check is not WooCommerce signature verification. Use an appropriately verified merchant bridge, minimize logged payload data and review each send path for consent, templates and the customer-service window. The read adapter does not include carrier tracking, refunds or automatic purchase recovery.
Configure the store URL and a read-only WooCommerce REST key.
Compare an authorized order lookup with the source record.
Verify a separate event bridge, phone mapping and message eligibility before enabling it.
No. The read adapter supplies data during a tool call. Notifications need a separate merchant event, validated source mapping and eligible sender.
No customer message, provider connection or notification delivery was performed in this audit. Source behavior and aggregate configuration records do not prove current end-to-end operation.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.