Every person your automations talk to becomes a contact — tagged by the rule that reached them, with the answers they gave and the history of what was sent.
The keyword, post or rule that triggered the conversation becomes a tag, so segments build themselves.
Name, phone, email and any custom question your lead flow asks are saved on the contact record.
Find everyone who asked about one offer, or everyone from a single campaign post.
See what was sent, when, and whether Instagram accepted the delivery.
Pull the list of people who asked for a price this week.
Export contacts collected from DMs into your email automations.
Compare which posts produced real enquiries.
From the people your automations talk to on Instagram — they are created as conversations happen.
The rule, keyword or post that triggered the conversation is recorded as a tag; you can filter on it later.
Yes, contacts and their captured answers can be exported to CSV.
Yes. Contacts belong to the connected Instagram account that produced them.
Yes, if they gave an email address you can use them in Repli’s email automations.
Only your account and the team members you give access to.
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