Verified customers check balances, recent transactions and due dates in chat, without waiting in an IVR queue or logging into an app.
Account statements, interest certificates and loan schedules are generated and delivered as PDFs directly inside the WhatsApp thread.
Any mention of an unauthorised debit, a lost card or a suspicious link jumps the queue and lands with a human security agent immediately.
Card limits, EMI conversion, cheque status and loan eligibility are answered from your core systems instead of a static FAQ page.
Every escalated conversation appears in one dashboard where your agents can securely view the authenticated request passed on by the AI.
Salary day, statement day, festival spends — thousands of parallel conversations are absorbed while your team handles only exceptions.
Link your official WhatsApp Business number to Repli. Runs on the WhatsApp Business API with end-to-end encrypted delivery.
Wire in your core banking or fintech APIs through webhooks so the AI answers from authenticated, live account data.
Create agent logins with roles. Fraud and dispute conversations route to the priority queue in the shared inbox.
It is a WhatsApp AI agent that handles routine banking service requests — balance checks, mini statements, cheque status, card and loan queries — and automatically transfers anything sensitive, such as a fraud report or a transaction dispute, to a human support agent with the full context attached.
Conversations run on the official WhatsApp Business API with end-to-end encrypted message transport. Repli only surfaces account data for customers your systems have authenticated, and agents view those requests inside a role-based shared inbox rather than over email or personal chats.
Fraud, unauthorised debit and lost-card intents bypass the AI resolution path entirely. The conversation is flagged and pushed to a priority human agent who opens the same WhatsApp thread with the customer details and transcript already loaded.
It is the human side of the product: one dashboard where every escalated chat lands, with assignment, agent identity in the message header, internal notes and resolution tracking, so multiple agents can work the same queue without stepping on each other.
Yes. Repli integrates through secure webhooks and APIs, so the agent reads live balances, statements and card data from your core systems instead of replying with generic text.
No. The AI is scoped to information and service requests. Anything that moves money, blocks a card or changes account settings is confirmed by a human agent, which keeps the workflow auditable.
The Repli Business (contact us) includes the WhatsApp AI agent plus the human support dashboard with multiple agent logins — no per-seat pricing surprises.
Most teams are live the same day for FAQ and service flows. Deeper core-system integrations follow through webhooks — still no app for customers to install.
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Balance, mini statement, cheque status and due dates are answered from live, authenticated data in seconds.
Unauthorised debits, lost cards and phishing reports skip the AI path and go straight to a priority security agent.
The agent opens the same thread with the masked account, verified identity and complete transcript in view.
Assignment, agent identity in the message header and resolution status are recorded, then the thread resets for the AI.
How does a WhatsApp banking bot pass a request to a human agent?
Routine service requests never reach a person. The moment money, fraud or a dispute is involved, the chat moves to a shared inbox where your agents securely view the authenticated request the AI already verified.
Everything routine in a banking helpdesk — so your agents spend their time on risk, disputes and relationships.
Three steps, no code for the service layer. Most teams go live the same day.
Arjun from the security team here. I can see a/c ••••4172 and the full chat — card temporarily blocked and a dispute is raised. Reference DSP-77410.
Let AI handle balance checks and statement requests. Route fraud reports directly to priority human security agents.
Let AI clear balance, statement and card queries around the clock, while your security and support teams get the escalations that matter — fully contextualised.