Travellers ask "is 6E-2043 on time?" and get live gate, terminal and delay information pulled from your booking system.
Check-in times, room category, breakfast inclusions and a Google Maps pin for the property, delivered the moment a guest asks.
The AI explains fare rules and change fees, then hands complex reissues and refunds to a human travel agent with the itinerary attached.
Your agent dashboard opens with the PNR, passenger names, travel dates and the full chat log already loaded — no repeating anything.
Fog delays, strikes and holiday rushes create sudden query spikes. Thousands of parallel chats are absorbed automatically.
Connect your CRM, GDS or booking backend via webhooks so the AI answers with real PNRs, itineraries and hotel vouchers.
Create logins for your agents. Emergency reschedules and refunds land in the shared inbox with full trip context.
It is a WhatsApp AI agent that answers traveller questions — flight status, boarding passes, hotel details, baggage rules and itinerary changes — and automatically transfers the conversation to a human travel agent when a booking needs to be modified or an emergency arises.
Yes. Repli can deliver PDFs, images and links inside the chat, so boarding passes, e-tickets, hotel vouchers and web check-in links reach the traveller on the channel they already use.
Routine questions like delay status or gate numbers are answered instantly from your data source. Anything urgent — a missed connection, a same-day reschedule, a medical emergency — is escalated to a live agent, who sees the PNR and the whole conversation immediately.
When the AI hands over, your human agent dashboard shows the PNR, passenger details, travel dates and every message exchanged so far. The agent is prepped before typing the first word, and the traveller never repeats themselves.
Yes. Repli connects through webhooks and APIs, so the agent can read live booking records from your CRM, GDS or in-house backend instead of replying with static text.
It does. The same agent handles hotel check-in queries, room upgrades, package inclusions, cab pickups and destination FAQs, and routes negotiations or group bookings to a human.
The Repli Business (contact us) includes the WhatsApp AI agent plus the human support dashboard with multiple agent logins — no per-seat surprises.
Most travel agencies are live the same day. Connect WhatsApp, connect your booking data, invite your agents — no code required.
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Boarding passes, e-tickets and hotel vouchers are matched to the traveller and delivered instantly in chat.
Flight status, gate, baggage allowance, hotel check-in time and a maps link — answered from live booking data.
Emergency reschedules open in the agent dashboard with PNR, passengers and dates alongside the conversation.
The AI sends PDFs, PNR confirmations and web check-in links straight into the traveller's chat — no email hunting at the airport.
Link your agency's WhatsApp Business number to Repli. No developer, no server, no app for travellers to install.
The AI resolves everything routine. The moment a trip needs to change, your travel desk opens the same thread with the PNR, itinerary and full transcript already on screen — so the agent is prepped before saying hello.
Once the agent marks it resolved, the thread resets and the AI picks up the traveller's next question.
Everything repetitive on a travel desk — so your team spends its time on reissues, upgrades and genuine emergencies.
Hi Rahul, Neha here. I have PNR TXK49P and the full chat — rebooking you on tonight's 21:40 departure now, no change fee.
Send boarding passes and hotel navigation links via AI. Escalate emergency flight modifications to real travel agents instantly.
Your travel desk shouldn't resend the same PDF all day.
Let AI deliver boarding passes, flight status and hotel details around the clock. Your agents step in only for changes and emergencies — fully briefed, with the PNR in hand.