The AI verifies the customer, sends a secure reset link and confirms completion — without a single engineer touching the ticket.
Connect your status page or monitoring webhook and the bot answers "is my site down?" with real, current data instead of a canned reply.
Nameservers, A records, propagation windows, SSL renewals — the agent walks customers through it with your own documentation.
When the AI hits its limit, a human engineer opens the exact same WhatsApp thread with the full transcript already loaded.
L1 agents get routed first; if nobody is free, the chat escalates up your tiers automatically and the customer is queued, not ignored.
Hosting incidents do not respect business hours. The AI answers instantly at 3 AM and flags anything that needs a human at shift start.
Link your WhatsApp Business number to Repli in a few minutes. No developer, no server to run.
Paste your knowledge base, hosting plans and troubleshooting articles. The AI answers strictly from your content.
Create logins for your support team. Complex tickets land in the shared dashboard with the full chat history attached.
It is a WhatsApp AI agent that resolves routine IT and hosting queries — password resets, DNS help, server status — and automatically transfers the conversation to a live human engineer when the issue is complex. The engineer sees the entire chat log, so the customer never repeats themselves.
Every message is stored against the customer thread. When the AI escalates, Repli assigns the chat to an available engineer and opens it in the support dashboard with the complete transcript, detected intent and account context already visible.
Yes. You can connect webhooks and store APIs so the agent fetches live status, ticket state or order data at the moment the customer asks, instead of replying with static text.
The Repli Business (contact us) includes the WhatsApp AI agent plus the human support dashboard with multiple agent logins. No per-agent seat pricing surprises.
Repli runs on the official WhatsApp Business API. Sensitive actions are handled through verified links rather than plain-text secrets, and human agents only see the conversations assigned to their workspace.
Most hosting and IT teams are live the same day. Connect WhatsApp, paste your documentation, invite your engineers — no code required.
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No ticket ID, no “please explain again”. The customer keeps chatting in the same WhatsApp window.
Repli assigns the chat to a free engineer, or queues the customer with a status message when everyone is busy.
When the engineer marks it resolved, the thread resets and the AI takes over the next conversation from scratch.
How does a WhatsApp tech support bot hand over to a human engineer?
The AI resolves what it can from your documentation. The moment a customer says “I need help”, the same thread opens in your engineer dashboard — full transcript, detected intent and account context included.
Everything routine in an IT or hosting helpdesk — so your engineers only see the tickets that genuinely need them.
Sure — open your registrar, replace the existing nameservers with ns1/ns2 and save. Propagation takes up to 24h.
Hi, Rahul here. I can see your nameserver change and the full chat above — your A record is still pointing to the old IP. Fixing it now.
Automate password resets and server status queries with AI. Seamlessly route complex technical tickets to your human engineers.
Let AI clear the password resets and DNS questions. Your team handles only the tickets that need real expertise — with the full chat already in front of them.