Keep enquiry replies moving while classes are running. Turn eligible comments, DMs and Story replies into useful trial details, membership information and schedule links—while your team handles the personal questions.
Illustrative wording, not a customer result or product screenshot. A comment can allow an initial private reply; ongoing questions require the visitor to reply and the conversation to remain eligible. Delivery depends on permissions, account restrictions and Meta rules.
A gym owner, studio manager or front-desk team can configure replies for the questions that recur: how to try a class, where to find the timetable, what memberships include, and how a challenge offer works. Keep each reply specific to the post or incoming enquiry rather than sending everyone the same sales message.
Repli sends the information and links you supply. It does not turn a DM into a confirmed class reservation, check your gym’s external calendar, or decide whether a class is medically suitable for someone.
Configure TRIAL or SCHEDULE on the relevant post or Reel and write the private reply. A matching eligible comment can start the configured comment-to-DM response.
Use separate incoming-DM rules for questions such as MEMBERSHIP or CHALLENGE. Supply the current information your team wants to share.
Repli handles incoming Story replies. Test the supported reply path for your account; a Story view or like is not permission to message someone.
Lead collection on an eligible plan can ask configured questions and save completed answers. Ask for class interest or preferred location, not unnecessary sensitive health information.
Review the conversation and pause automated replies when a person should respond. Local takeover pauses Repli; it does not automatically transfer the thread to another app.
Send an existing studio booking page or timetable link. Booking availability and confirmation stay with your booking service or staff.
TRIAL on an introductory-class post → your configured DM with trial details and the booking link. If the visitor replies, ask which class interests them. Staff confirms any exception.
MEMBERSHIP in an incoming DM → your approved membership information or membership-page link. Questions about discounts, freezes or special arrangements go to staff.
SCHEDULE on a timetable post → your current schedule link. A reply asking whether a particular class has space needs the booking service or front desk to check.
CHALLENGE in an incoming DM → your actual challenge details, dates, terms and enquiry link. Staff reviews suitability; Repli does not choose winners or guarantee results.
Use Repli to send your gym’s existing booking link. The visitor completes the next step in that service, or speaks with your front desk. This workflow does not check external calendar availability, reserve a class place, synchronize memberships, or confirm attendance.
Keep health, injury, accessibility and class-suitability decisions with qualified staff. Do not configure automated advice to replace a personal assessment. Only describe a place as booked when your actual booking service or staff has confirmed it.
Repli supports professional Instagram Business and Creator accounts. Personal accounts are not supported for this connection. The required permissions and current Meta account access still apply.
Configured matching comments on posts or Reels can trigger comment-to-DM. Incoming DMs can match separate DM keyword rules, and Repli handles incoming Story replies. Views, likes and follows alone do not authorize this enquiry flow. Test the chosen trigger before enabling it.
Connect the professional account, choose the supported trigger, write your reply and add the studio’s real link. Test using another account and review delivery. There is no fixed setup-time promise; permissions, configuration and plan access affect what is available.
Yes, with lead collection configured on an eligible plan. Wait for the person to reply before continuing a comment-started conversation, and keep ongoing messages within Instagram’s eligible messaging window. Creator comment-to-DM access alone does not include lead collection; check pricing.
Use available takeover controls to pause Repli’s automated replies, then have a person respond. Instagram Login does not automatically transfer conversation ownership to Business Suite or another app. Do not assume a shared Instagram team-assignment inbox.
Not in this link-sharing workflow. Repli sends your existing booking or schedule link. Your booking service or staff checks availability and confirms the reservation separately.
Yes. Configure your own class descriptions, timetable, trial terms and location details. Leave individual suitability, injuries and other personal questions to qualified staff.
No. Delivery depends on Meta permissions, recipient eligibility, account restrictions and messaging limits. Choose the plan for the triggers and lead questions you need; AI usage has separate credit rules. See current pricing instead of assuming every feature is free.
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